77up77 Privacy Policy
Protecting your personal information is our highest priority. This page explains in detail how we collect, use, and keep your data secure.
Introduction and Scope
77up77 is a trusted online gaming platform for users in Bangladesh. By using our website, registering, or accessing our services, you agree to the terms of this privacy policy.
This privacy policy is consistent with Bangladesh's Information and Communication Technology Act and applicable data protection regulations. This document provides full transparency about your rights and our responsibilities.
This policy applies to all pages of the 77up77 website, the mobile-compatible version, and all services we provide. If you do not agree with any term of this policy, please refrain from using our services.
What Information We Collect
77up77 collects only the information necessary to provide our services. The types of information collected are described in detail below:
Personal Identification Information
When you register or carry out transactions, we may collect the following information:
- Full name and date of birth
- Email address
- Mobile number
- Current address
- National ID or passport number (for identity verification)
Financial Information
Information required to process deposits and withdrawals:
- bKash, Nagad, Rocket or Upay account number
- Bank account details
- Transaction history and amounts
- Payment method type
Technical Information
Our platform automatically collects certain technical information:
- IP address and device information
- Browser type and version
- Operating system information
- Page visit time and session duration
- Cookies and similar tracking information
Gaming Activity Information
To improve your gaming experience, we collect:
- Game participation history
- Betting patterns and preferences
- Win and loss records
- Bonus and promotion usage history
Purpose of Using Information
77up77 uses collected information only for the legitimate purposes listed below. We never sell your information to third parties.
3.1 Service Operation and Development
Personal information is used to create and manage your account, process deposits and withdrawals, and deliver gaming services. This is an essential part of our core service.
3.2 Identity Verification and Security
Information is used in the identity verification process to prevent fraud, comply with anti-money laundering (AML) policies, and block underage users (under 21) from accessing the platform. All your data is protected through SSL encryption.
3.3 Customer Support
When you contact our 24/7 live chat support, account-related information is used to resolve your issue quickly. Previous conversation history is used to provide more effective assistance.
3.4 Relevant Promotional Communications
With your consent, we may send you information about new games, bonus offers, and promotions. You can opt out of these communications at any time.
3.5 Platform Development and Analytics
Anonymous aggregated data is used to analyze user behavior and preferences in order to improve our website, gaming experience, and overall platform.
Information Sharing with Third Parties
77up77 never sells, rents, or exchanges your personal information with third parties. However, limited information sharing may be necessary in certain circumstances:
Payment Processors
Necessary financial information is shared with bKash, Nagad, Rocket, and banking partners to complete deposits and withdrawals. This information is used solely to complete transactions.
Legal Obligations
Information may be shared with authorities to comply with court orders, government directives, or applicable law. In such cases, we provide only the specific information requested.
Technology Service Providers
Limited information is shared with selected technology partners for platform operations. These partners are contractually bound to meet our privacy standards.
Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience and ensure the proper functioning of the platform.
5.1 Essential Cookies
These cookies are essential for the core functionality of the website. They are used to maintain login sessions, manage security processes, and remember your preferences. These cookies cannot be disabled.
5.2 Analytical Cookies
Analytical cookies are used to monitor website usage and evaluate performance. This information is collected anonymously and helps us improve our services.
5.3 Managing Cookies
You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the platform.
5.4 Third-Party Cookies
When games from providers such as Pragmatic Play, Spribe, or JILI are loaded, those providers may set their own cookies. In that case, the relevant provider's privacy policy will apply.
Data Security Measures
77up77 applies industry-standard security measures to keep your information safe. Our security framework is described in detail below:
SSL Encryption
All data transmitted and stored on our platform is protected by advanced SSL (Secure Socket Layer) encryption technology. This keeps your personal and financial information safe from unauthorized access.
Secure Server Infrastructure
Our servers are located in internationally certified data centers with 24/7 monitoring. Regular security audits are conducted and any risks are addressed immediately.
Access Control
Your personal information can only be accessed by authorized personnel and only as required for their work. Every access action is logged and reviewed regularly.
Data Breach Response
If a data breach occurs, we act quickly. Affected users are notified as soon as possible and immediate steps are taken to minimize harm.
Your Rights
As a user of 77up77, you have certain important rights over your personal information. We are committed to respecting these rights.
Right to Access
You have the right to know what information we have collected about you and to receive a copy of that information. We will respond within 30 days of your request.
Right to Rectification
If any information we hold about you is incorrect or incomplete, you have the right to request a correction. We will make the necessary corrections as soon as possible.
Right to Erasure
In certain circumstances, you have the right to request that your personal information be deleted. However, this right may be limited in cases of legal obligations or ongoing transactions.
Right to Object to Processing
You have the right to object to the use of your information for marketing purposes. If you raise such an objection, we will immediately stop that use.
Right to Data Portability
You have the right to request that your personal information be provided in a structured, machine-readable format.
Right to Withdraw Consent
You may withdraw your consent to data processing at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
To exercise these rights, contact us at: [email protected] — or through our 24/7 live chat support.
Data Retention Period
We retain your personal information only for as long as necessary.
Active Account
All relevant information is retained for as long as your account remains active.
After Account Closure
Records of financial transactions and identity verification information are retained for a defined period to meet legal obligations. After that period, the information is securely deleted or anonymized.
Marketing Information
Information collected for marketing purposes is retained until you withdraw your consent or your account is closed.
Protection of Minors
21+ Age Policy
77up77 is for users aged 21 and above only. We do not knowingly collect any personal information from minors. Age is confirmed through the identity verification process at registration.
If we become aware that information has been collected from a minor, that account will be closed immediately and the related information will be deleted. If a parent or guardian believes their child has opened an account, please contact us immediately.
Policy Changes and Updates
77up77 reserves the right to update this privacy policy from time to time. If any significant changes are made, we will publish a clear notice on the website and note the latest update date at the top of the policy.
If you continue to use the platform after the updated policy is published, it will be assumed that you have accepted the revised policy. We recommend that you review this policy regularly.
If you have any questions or concerns about the privacy policy, contact us at: [email protected].
Contact and Complaints
If you have any questions, comments, or complaints about this privacy policy, please contact our privacy team.
Contact by Email
Send any privacy-related requests or complaints to:
We are committed to responding within 30 days.
Live Chat Support
For immediate assistance, connect with our 24/7 Bengali live chat support team. This is the fastest channel for urgent privacy matters.
For More Information
Visit our Terms and Conditions page to learn about our service terms. Visit our Responsible Gaming page to learn about responsible gaming. Check our FAQ section for answers to common questions.